General
How does it work?
We use your pictures to create a beautiful drawing. We can incorporate any family member (living or passed-on), friend, angel baby, or pet you wish included.
After placing an order we’ll begin illustrating. Once it’s done, you’ll get the finished drawing electronically delivered to your email inbox - no printed copy will ship to your home.
When you receive the drawing, you’ll have the chance to make any edits if needed. When you're happy with the design, you’re free to print it out any size you want (we recommend no larger than A3 size) and make as many copies as you'd like!
Placing an order
To place an order, please visit our shop and find the style of drawing you are after. Make your selections from the drop-downs and inputs, upload your image, and add the listing to your cart.
Important details to include:
- Any colour scheme preferences (optional)
- Any details from your pictures you wish included
How many can I order?
You're able to check out with however many drawings you desire in your cart, just be weary that this will make your order take longer to arrive.
Select the date needed of each before adding to cart so I'm able to complete them in time!
If any illustrations are needed before 14 days, please purchase Priority Fee, this pushes your order up the queue to be finished before you need it!
Images
Sending images
Each illustration listing has a upload button with a max of 5 images.
Please use this to upload your images, an extra please email to - printsbyvickie@gmail.com
I have separate images, can these be in one illustration?
Yes, we can easily merge pictures together to create one drawing!
If you have questions about your pictures, please email us: printsbyvickie@gmail.com
What photos do you recommend?
Ideally, photos submitted should be
- High quality
- Good lighting
- No filters or screenshots
- Full or Half body
- Preferably not a selfie.
The clearer the image, the easier I can see detail to add to your illustration!
However, if the only image you have is blurry, I can try to use an app to unblur it and make your image come to life!
Edits
Can I make alterations to my illustration?
Yes, you can make any necessary changes once you've received your finished drawing.
We offer unlimited complimentary revisions on small* edits - includes but not limited to: changes in color or editing parts of someone's body (removing glasses,etc).
*Any editing requests after this or large edits (includes but not limited to: redrawing a person) may or will result in an additional charge.
At the end of the day, we want your drawing to turn out just right so let's work together to make that happen.
*It’s at the discretion of the artist what is considered “small” and “large” edit based on time needed to complete the revisions.
What if I change my mind upon receiving my order?
Change of mind purchases are not available. Illustrations can take anywhere from 2-5 days plus to draw, including a lot of thought, planning, prepping.
But as stated, there is unlimited amendments available if there’s certain aspects you don't like.
Delivery/Printing
When & How will I receive my illustration?
You'll get your custom drawing emailed as a digital PNG and PDF file in 1-2 weeks (check to see the delivery timeline in the announcement bar)
We use the email address provided with your order, so please list the correct one.
Need your drawing in a specific size or format? Please let us know as soon as possible!
Printing my illustration
As your drawing is a PNG/PDF file, you can print at home or via your local printing shop.
Regarding size, A4 or smaller will be the best results quality wise.
However, all illustrations are made to be A3 sized, unless you state otherwise, so the quality will print fine if printing up to A3.
Can you print & ship my order?
At this time, we do not send physical copies. You'll receive your drawing as a digital file emailed to you, which you can take to get printed.
You can print at home using photo paper or at printing locations such as Officeworks, Kmart, etc.
Payment & Cancellations
What payment methods do you accept?
Our website accepts any major credit cards, Paypal, Klarna and Afterpay.
Do you accept cancellations/refunds?
We’ll gladly accept your cancellation and fully refund your order if your order is still pending and we haven't started working on your drawing.
We do not accept cancellations, refunds, or exchange requests on orders that are in progress or have been completed.
Please reach out as soon as possible:
printsbyvickie@gmail.com
*We want your drawing to turn out just right and will work with you to achieve this. Should you need any changes or edits made, please let us know!
Do you sell gift cards?
We sure do, we offer gift cards in denominations of $50, $80, $100, $150 and $200. Shop Here.
They make the perfect gift when you’re not sure what to get someone special!
Privacy & Policy
Can you not share my illustration?
We take our customers' privacy seriously, and would never share any drawings without permission. We only share drawings where we’ve received a customer’s consent.
Our drawings often capture very private moments, so we understand if you don’t want your drawing shared.
We ask all our customers their preferences when ordering.
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Miscellaneous questions
I'd love a portrait logo, can you do this?
Absolutely! Please get in touch with us via our contact form and tell us a bit about what you're after.
After completing our enquiry form, we’ll be able to put together a quote for you and help you achieve the look that you're after.
I have a custom idea that I'd like to speak to someone about, who do I contact?
If you have an idea in mind that you'd like to enquire about, please use the contact form and get in touch! We can discuss the idea and provide a quote for the project.